SHIPPING & RETURNS

PROCESSING, SHIPPING AND DELIVERY INFORMATION

  • Order processing takes 1-3 business days and shipping time/method selected begins as soon as your product leaves our warehouse.
  • DIONIM is closed on all major US holidays. No orders are processed on these days.

SHIPPING METHODS

  • Post Ordinary Small Packet Plus: Free
  • DHL: $17.58
  • FedEx: $20.96

RETURNS / EXCHANGES

We will gladly return/exchange items within 7 days of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at contact@dionim.com to initiate the process. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.